Privacy Policy
Effective date: September 20, 2026
Valley Neighbor Living respects your privacy. This policy explains how we handle personal information received through our website and related housing, referral, resident, and property-partnership communications.
Information you provide
We collect information you choose to provide, such as your name, email address, phone number, inquiry type, organization or agency, and message. We also keep related correspondence and information needed to respond to your request.
If you later apply for housing, become a resident, or enter a property partnership, we may request additional information needed for that relationship and explain any additional collection practices at that time. The website contact form is an initial inquiry, not a complete housing application.
Website information and cookies
Our website is hosted by Wix. Wix and services used to operate the website may process technical information, such as IP addresses, browser and device information, page requests, and security logs. Cookies and similar technologies support functions such as security, reliable operation, and remembering settings.
You can manage cookies through your browser settings and, where available, the website's cookie controls. Blocking certain cookies may affect website features.
How we use information
We use information to respond to inquiries; discuss housing, referrals, and property partnerships; arrange conversations and appointments; support resident communication where applicable; maintain relevant records; protect our website and communications; and meet legal obligations.
Service communications may include confirmations, reminders, and updates relevant to your request or relationship with Valley Neighbor Living. If automated messaging is introduced, we will use the permissions and disclosures appropriate to that messaging. Submitting an inquiry does not automatically subscribe you to promotional campaigns.
When we share information
We may disclose relevant information to providers that help us host the website, manage forms and records, deliver email or text messages, or operate our business. These may include Wix, our business email provider, and messaging providers when used.
Where you authorize coordination with a referring organization, case manager, or other partner, we may share information needed for that purpose. We may also disclose information when legally required or reasonably necessary to address fraud, security concerns, legal claims, or threats to safety.
We do not sell inquiry information or provide it to third parties for their own marketing. SMS consent records are not shared with third parties for their marketing purposes; service providers may process them as needed to operate our messaging service.
Referrals and sensitive information
If contacting us on someone else's behalf, provide your own contact details first. Share another person's information only when you have appropriate authorization and it is needed for the inquiry.
Please do not send medical records, Social Security numbers, financial account details, or other sensitive documents through the general contact form. Contact us first if additional documentation is needed.
Retention and security
We retain personal information for as long as reasonably needed for the purposes described here, considering the status of your inquiry or relationship, applicable recordkeeping duties, and the need to resolve disputes.
We use reasonable safeguards appropriate to the information we handle. No online transmission or storage system can be guaranteed completely secure.
Your choices and requests
Email info@valleyneighborliving.com to request access to, correction of, or deletion of information you have provided. We may need to verify your identity and may retain information where legally permitted or required. We will respond in accordance with applicable law.
You may ask us to stop optional communications. Promotional emails, if offered, will include an unsubscribe method. For an active SMS subscription, follow the opt-out instructions in the messages and our SMS Terms.
Policy updates
We will post updates on this page and revise the effective date. For material changes, we will provide a prominent website notice or direct notice, as appropriate, and obtain additional consent when required.